Job Summary

Howard University is recruiting for a Help Desk Technician in Washington, District of Columbia. This higher education position supports the institution through work in Technology / IT Support. The description below summarizes available employer posting details and is formatted for WPJobBoard import use.

Job Duties

• Core Role: Support the functions of Technology / IT Support within a college or university environment.
• Student/Campus Support: Serve students, faculty, staff, applicants, researchers, alumni, community members, or campus partners depending on the position.
• Operations: Maintain accurate records, coordinate communications, manage workflows, and follow institutional procedures.
• Collaboration: Work with departments, supervisors, and campus partners to improve service delivery and outcomes.
• Compliance: Support applicable university policies, regulatory expectations, data standards, safety practices, or professional guidelines.

Experience

• Help desk support, troubleshooting, customer service, documentation, ticketing systems, and campus technology support preferred.
• Strong communication, organization, problem-solving, and customer service skills are helpful for this role.
• Experience in higher education or a related professional setting is preferred when applicable.

Salary

$45,000 - $51,600 listed by external job result

Location

Washington, District of Columbia

Application

Apply directly through the employer posting: https://howard.wd1.myworkdayjobs.com/HU

Source Note

External results list a Howard Help Desk Technician role in Washington, DC; apply through Howard’s Workday career site.